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About our privacy policy

This privacy policy sets out how Red Squirrel Publishing uses and protects any information that you give out when you use this website. Red Squirrel Publishing is committed to ensuring that your privacy is protected.

Should you chose to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Red Squirrel Publishing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 March 2012.

What we collect

We may collect the following information:

  • Personal details – name, email address, and your postcode
  • Demographic information – age, occupation, nationality
  • Information relating to your test – Whether you have booked your test and when you plan to take your test

When you can expect to receive communications from us

Once you have registered an account with us, we will only contact you in the following circumstances:

  • When you register a new account we will email you confirmation of your username and password
  • When you ask for your password to be reset we will send your new password to you by email
  • When your expected test date is reached we will send you invitations to participate in our customer exit survey and online community

These are mandatory messages that we need to send to you to ensure smooth running of the service.

If we have your permission then we may also:

  • send you promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, and
  • use your information to contact you by email for additional market research purposes.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To improve our products and services
  • To customise the website according to your account details.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have ultimate control over your information and how we use it. When you fill in the registration forms on our website, there will be an option to indicate that you do not want your details to be used for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by signing into our website and using the account management features. Any changes you request will be updated immediately.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Red Squirrel Publishing, Suite 235, 15 Ingestre Place, London W1F 0DU.

If you believe that any information we are holding on you is incorrect or incomplete, you can either change this yourself by signing into our website and using the account management features. Any changes you request will be updated immediately.