Phone lines now closed for biometric enrolment

As announced last week, the phone lines for postal applicants in the UK booking appointments to enrol their biometric information closed today.

From now on if you have to book an appointment you must do this online. The UK Border Agency (UKBA) have guidance on how to register an account and book your appointment online on the Booking an appointment (postal applications) page of their website.

The UKBA have introduced new email services to replace the helpline numbers (0300 123 2412 and 0300 123 4699) which have closed down and these are:

The only alternative to the email services listed above is to send in enquiries to the UKBA by Freepost, which means that you will have to wait for a written response. Postal enquiries can be sent to this address:

Freepost RRYX-GLYU-GXHZ
Returns Unit
PO Box 163
Bristol
BS20 1AB


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