The British Citizenship Study Centre
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Left Online Testing: Help and Support Right
 
If you need help with our online testing services then this page offers answers to the most common problems and questions.

  
 

What if I’ve forgotten my password?

Why am I being asked to pay for a subscription after I have just paid?

What if I’ve forgotten my username?

Why doesn’t my password work?

How can I pay for a subscription?

Can I pay for a subscription by phone or mail order?

What should I do if I’m having problems buying a subscription?

How do I register my book for a free subscription?

How can I change my password?
Why doesn’t my password work?

There are several reasons why you might be getting an “Invalid Password” error message:

  • Set your CAPS LOCK key correctly. Passwords are case sensitive (meaning that “PASSWORD,” “PaSsWoRd,” and “password” are not equivalent), so be sure to keep this in mind when entering your password.
  • Sign in with the correct username. Make sure that you are using the correct username when signing in to your account. We have special advice if you have forgotten your username.
  • Clear your browser’s cache. At times it’s necessary to clear your browser’s cache. The cache is the memory your browser uses to store content of the web pages that you visit. Storing that content lets your browser load those same pages more quickly the next time you visit them.

If you’re still having problems, you can request a new password. After you receive your new password, you can change it.



Still need help? If this advice didn't fix your problem then please click here to contact our Customer Services team