If you need help with our online testing services then this page offers answers to the most common problems and questions.
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What if I’ve forgotten my password? Why am I being asked to pay for a subscription after I have just paid? What if I’ve forgotten my username? How can I pay for a subscription? Can I pay for a subscription by phone or mail order? What should I do if I’m having problems buying a subscription? |
Why am I being asked to pay for a subscription after I have just paid?
In most cases, when send a payment to us, it is processed quickly and your subscription is activated immediately. However, sometimes your bank may place your payment on hold so they can perform fraud detection checks. These checks are beyond our control. During this time you will see a payment pending message when you sign into your account. You are free to sign out and return back later once your payment has been completed.
In general, these fraud detection checks are completed within four to six hours. Once your bank has confirmed if your payment is valid, we will automatically update your account and activate your subscription.
Still need help? If this advice didn't fix your problem then please click here to contact our Customer Services team |
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