The British Citizenship Study Centre
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Left Online Testing: Help and Support Right
 
If you need help with our online testing services then this page offers answers to the most common problems and questions.

 
 

What if I’ve forgotten my password?

Why am I being asked to pay for a subscription after I have just paid?

What if I’ve forgotten my username?

Why doesn’t my password work?

How can I pay for a subscription?

Can I pay for a subscription by phone or mail order?

What should I do if I’m having problems buying a subscription?

How do I register my book for a free subscription?

How can I change my password?

How can I pay for a subscription?

Buying a subscription to our online testing service is quick and easy.
1. Sign into your account. If you don’t have an account, then you can register a new one.
2. Click on the ‘Begin Test’ link for a Full Practice Test
3. Select the length of subscription and method of payment that suits your requirements
4. Enter your payment details and follow instructions on screen

Once you’ve completed your payment, your account will be updated with an active subscription.




Still need help? If this advice didn't fix your problem then please click here to contact our Customer Services team