If you need help with our online testing services then this page offers answers to the most common problems and questions.
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What if I’ve forgotten my password? Why am I being asked to pay for a subscription after I have just paid? What if I’ve forgotten my username? How can I pay for a subscription? Can I pay for a subscription by phone or mail order? What should I do if I’m having problems buying a subscription? |
How can I change my password?
You can change your password by signing into your account and clicking on ‘My Account’ in the menu bar. Here you can modify any of your personal details including your password.
Change your password by typing a new password into the ‘New Password’ text box and then again in the ‘Confirm Password’ text box. Click the ‘Update’ button to submit your changes. To better protect your account, make sure that your password is memorable for you but difficult for others to guess. A good password contains a combination of uppercase and lowercase letters (remember that your password is case sensitive) and numbers.
Still need help? If this advice didn't fix your problem then please click here to contact our Customer Services team |
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