The British Citizenship Study Centre
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Left Online Testing: Help and Support Right
 
If you need help with our online testing services then this page offers answers to the most common problems and questions.

 
 

What if I’ve forgotten my password?

Why am I being asked to pay for a subscription after I have just paid?

What if I’ve forgotten my username?

Why doesn’t my password work?

How can I pay for a subscription?

Can I pay for a subscription by phone or mail order?

What should I do if I’m having problems buying a subscription?

How do I register my book for a free subscription?

How can I change my password?

Can I pay for a subscription by phone or mail order?

Unfortunately we are not set up to take telephone or mail orders. If you are concerned about submitting your personal details on the internet, then you might prefer to purchase one of our study guides or practice question test books. These books are available at WH Smiths and other good bookstores. All of our books come with a free subscription to our online testing service.




Still need help? If this advice didn't fix your problem then please click here to contact our Customer Services team